If you are experiencing problems with the operation of the App or the Admin system please consider looking at the following points.
- Have you got good data or Wifi coverage?
- Log out of the App and log back in.
- Is your phone Android V5.0 or higher or Apple IOS 8.0 or higher? If not the App will not work or install on the phone.
- Have you got the latest update to your phones operating system installed?
- If it is a password problem please contact your organisations admin to ask them to reset it for you, you will be sent an e-mail that you will need to action within 1 hour of receipt so you can change your password.
- If there are other issues with using the app please contact Paul Langham at support@shipvisitor.org providing details of the problem.
These notes will be updated as the system is rolled out.
Paul Langham
Sailors' Society
support@shipvisitor.org